Samsung ecobubble™ WW90J5456MW UC Error code, now won't turn on.

[AdamPD]

Hi all,

I have the Samsung ecobubble™ WW90J5456MW, earlier tonight I heard it making a strange two tone sound, so went out to the kitchen to check on it.

The display had a flashing UC error code on it, implying there was something wrong with a fluctuating voltage/electrical

So I followed the instructions by turning the appliance off at the wall, waited 20 minutes, then turned it back on, nothing

After about 10 seconds, it plays the shutting down music and it does this everytime you press the on button.

I tried turning it off again, same problem.

Do you think it's the PCB? 😞

[CarloL]

It would be best to get in touch with the Home Appliance team about this error code, @AdamPD. You can contact them on Live Chat or by calling the number 0333 000 0333. The team will be happy to assist you with this. 

[VictoriaHean]

Hi Adam,

I just wondered if you ever found out what caused this because exactly the same thing has happened to me today and Im not sure what to do. The instructions they suggest don’t work and now it won’t turn on at all, but plays the shut down music.

thanks 

victoria 

[AdamPD]

Hi Victoria, 

The washing machine was, thankfully under warranty and the engineer knew exactly what the issue was, it needed an entire PCB replacement.

It was booked in on the 6th and replaced/repaired on the 7th.

He said it was a common fault where something on the PCB shorts out.

[VictoriaHean]

Hi Adam,

thanks for your quick response and the information, that’s really helpful. I’m glad it got fixed quickly. I’m not sure if ours is still within warranty, we got it towards the end of 2018 but I will give them a call and see what they say. 

Thanks

Victoria 

[AdamPD]

Might be worth checking your emails to see if you signed up for the free warranty extension.

Mine came with the default 1 year, but could be upgraded to 5 years for free, so worth checking!

[yuckfoo]

Rather brilliantly, our washing machine did exactly the same thing, precisely 19 days (yes, 19 days) after the 5 year warranty period expired.  Samsung not interested ("tough luck" is what I was told).  Cost of PCB appears to be anything up to £200, ie totally uneconomic to repair when we can get a new machine that will probably last longer, for about £300.  

I'll never touch Samsung again.

[p15t0ffcu5tomer]

Two months after the 5 years extended warranty expires, I now get this UC error code which is likely pointing to a PCB replacement. Is this a scam that big companies like Samsung use to reel people in???. This needs to be looked into deeper. the Washing machine cost me almost £500 and now I'm looking at over £300 to repair this. I might as well go buy one of those lesser known branded products. At least they will last longer than these scammers.

[yuckfoo]

In the end I was able to locate a replacement PCB off eBay for £85 (UK), and install it myself - surprisingly easy if you keep track of where all the screws, bolts and connectors need to go.

From reading around the subject, it would appear that the issue is due to a capacitor on the board failing: the waste of having to replace a full board because a single component has blown is disgraceful, and I imagine that thousands of these machines are being dumped because a tiny £1 component has failed.

I'm afraid this is the reality of the world we live in, despite all the laudable efforts of environmentalists - huge companies like Samsung (and all the rest of them) perpetuating vast quantities of waste to secure vast profits for themselves.

[Jam13]

4 months after my 5 year warranty expired and I'm getting the same UC Error issue. This seems far too coincidental, the machine hasn't had a single problem up to this point, there are no issues with the power supply in my house, the plug socket is fine etc.

Really unhappy with this, I've got a house full of Samsung devices and there is absolutely zero chance I'll be buying another one of their overpriced washing machines ever again.