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Original topic:

Samsung ecobubble 8kg keeps pausing

(Topic created on: 03-06-2021 06:19 AM)
Ann_
Apprentice
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Home Appliances

For a few months our washing machine has been on and off working. It’s keep pausing. It can sometimes limp through the whole cycle if I press start a number of times. But mostly We can get an error code of 3C. So I turn machine off and on again. 

I reset the machine (holding temp and start delay) a number of times.....

i have cleaned the filter and put the machine on a drum clean.....

This sometimes solves the problem for about 2 washes then it starts pausing again.

this has been the routine in my home for about 3 months.

it’s so hard to get hold of anyone from Samsung to help. I was on hold for so long I had to hang up.

We purchased the machine 11/6/2019 and registered it for the 5 years warranty when we bought it.

what can I do?

12 REPLIES 12
CarlH
Moderator
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Hi @Ann_. Which contact number have you been using please? Have you tried getting in touch via Twitter/ Facebook or Webchat?

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Kristian Hale
First Poster
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Mine is vwry similar. We've had our brushes replaced, but think our's is now over 5 years old. Seems very odd as not sure we want to buy another Samsung if just after 5years problems start happening. 

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AndrewL
Moderator
Moderator
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Home Appliances

@Ann_: The 3C error suggests an issue with the motor. Can you try powering the appliance off at the mains, wait for 1 minute, then power it back on and start a new programme to see if this helps. I'd also recommend reducing the size of your laundry load when you run your next cycle, just in case the problem is stemming from an unbalanced load. 

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Ann_
Apprentice
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I ended up using web chat to an actual person. Got the repair person out the following week. He replaced motor and Board. it’s working perfectly again. 

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Ann_
Apprentice
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Yes did that for months!! It’s ok, it’s been repaired. New motor and new board. All under warranty. Thanks

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Ann_
Apprentice
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ours is 2 years old. They replaced the motor and the board. Under the extended warranty. fingers crossed nothing more goes wrong for a long time!!

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AndrewL
Moderator
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I'm glad that you were able to get this resolved, @Ann_ :smiling-face:

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PSully
Apprentice
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We bought our ecobubble washing machine in 2019 and it has been nothing but trouble and 3C error codes from about 6 months after we bought it. But it worked after turning on and off so we didn't think to call Samsung for replacement parts.

Until last week, now it pauses and stops and fails with 3C error.

 We had a two year warranty which was meant to be extended to 5 on registration, but it doesn't show our registration anywhere.

So frustrated I may never purchase a Samsung utility machine ever again.

We have tried all the steps the opening poster tried, is there anything else besides getting parts replaced.

CarlH
Moderator
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Home Appliances

Hi @PSully. Have you tried running a calibration? To do this manually, hold down 'Temp' and 'Delay End+' buttons for 3 seconds and the 'Cb' message will appear. Press 'Start' to run the calibration and it will end after a few minutes.