Oven not reaching temp

[Members_1J68S6L]

Hi all - looking for help on this if anyone can.

I recently purchased a NQ5B5763DBS as a second oven. When using any of the oven functions it never actually reaches the set temp. If i put it to 180c when the oven says it is ready its actually at 125c. 30 min later it hits 160, the hottest it will get. If I turn up the heat it gets a bit hotter but it is not linear: 200c gets to 165ish and again says it is at temp when it is only at 125c.

The other Samsung oven I have is a dual flex and the oven thermostat that I am using shows exactly what the oven shows as the temp, so I believe that the thermostat is correct. This oven is definitely not hot enough, i have now had 2 roast dinners almost ruined because it does not cook as expected.

The temp discrepancy holds on any oven function (convection, fan assist, air fry)

I have had a repair person out, they said there were no faults reported, but replaced the element and thermostat, but the problem is exactly the same.

Is this how the oven is expected to work, is it mainly a microwave and not reliable as an oven? What else could  be at fault? I am extremely frustrated with it as my Dual flex oven is great but this one is almost useless.

G

[Members_1J68S6L]

There seems to be a basic seal, nothing as substantial as the Flex oven though.

[AndrewL]

@Members_1J68S6L: When manually selecting a cooking mode, a default temperature is assigned to each mode e.g. Convection default temp = 160 degrees Celsius. To manually adjust the temperature turn the dial until the desired temperature is displayed on the panel, then press the dial itself to confirm. For further clarity, please refer to pages 20-21 of the user manual via the link below.

https://downloadcenter.samsung.com/content/UM/202302/20230201155814826/FULL_NQ5B5763DB_DG68-01402D-0...

[Members_1J68S6L]

Well yes. Obviously. Set the temperature.

If you read my problem then you would understand that my oven is NOT REACHING THAT TEMPERATURE.

Please read the problem before pointing out the absolute obvious.

If you can tell me why my oven does not reach the temperature it claims to be at then that would be helpful.

[HLS1]

Hi.  I’ve got exactly the same problem with my week old nv7b5740tas dual cook oven - set it to 180 in convection mode and at best it gets to 160 and stops heating, it’s always about 20deg lower than it’s set even when I whack it up to 210 as I did this evening, (and like you I’m also correctly setting the temperature to be different to the default!).  I know mechanical thermometers can be a bit flaky however the low temperature is reflected in what I’m cooking…at the moment nothing more daring than roasted veg, I daren’t try baking!  Currys are sending a replacement tomorrow so we’ll see what that brings…

[RTA0424]

I feel your frustration.  I have a Dual Flex NV7B5740TAS which I have had nearly a year.  Only recently started to really use oven fully as have used separate air fryer most of time.  Son has used it for large pizza.  He now thinks he likes roast dinners so this is now a reason for full use. Oven does not reach indicated temp.  cannot cook roasts, Yorkshires, cakes etc all spoiling as temperature is not as indicated.  20-30 degrees out.  too low.  

Have had engineer in, oven checked, 'no problem' but did agree to change thermostats.  No better.  He said Samsung say when oven chimes it is at end of warm up but you must wait further time for further heating up,  still doesn't get any hotter.  They claim it is part of energy saving.  It doesn't save energy if it is not correct temperature and it spoils your food.  I am starting to think it is not of merchantable quality in it's present state.  

I have still to reply to their follow up email 'Your repair is complete' because it is not.  

I think it must be in the software, for a so called 'smart' oven it does not present as such.

[Love2bake]

HELLOOOOO, Samsung???? This is a serious problem. Same thing happening to our 2021 oven. It’s always been about 30 degrees BELOW the set temperature, even though your oven indicates it has reached temp. WHAT ARE YOU GOING TO DO ABOUT THIS? Consumers need to know, dammit.

[RTA0424]

Sorry to hear you are experiencing same problem.  I sent a reply to Samsung after they 'closed' my repair.  I told them it was not improved.  In my mind the query is still unresolved.  These ovens are not reaching correct temperature.  I do not think they would keep the ovens if they were used on 'The Great British Bake off' 

What can we do, we have a large international company that does not wish to maintain its reputation, and seems to be deaf to our requests for help.  Would a campaign on Social Media help?  How many more owners are there out there with the same issues.  I have this week taken pictures of unevenly baked muffins after guesswork with temperatures.  How do we raise the profile of this? Any ideas?

[janetsilver]

We found with ours it only gets hotter if you set the timer. Once it bleeps to say if reached temperature and hasn't we then set the timer adding an extra 8 mini to the cooking time. It then reaches temperature

[RTA0424]

Have you got any further with this?  Watching Jamie Oliver this week, he says put it in at 'X' temperature, he isn't constantly checking if it is correct.  How do we bring 'big guns' to this problem?

Samsung obviously does not monitor this forum.  

I do not use much social media, only face book, not sure how to start a discussion?

Any suggestions would be welcome.