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Only had washer for 3 years...

(Topic created on: 22-08-2019 11:54 AM)
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Ehnoex
First Poster
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Only had this Samsung top loading washer for 3 years.  I seen numerous posts about the metal being used under the agitator that is a breeding ground for this brown gunk and mold.  Samsung, if you know this is an issue why don’t you fix it.  That is neglect.  I have a 20 month old son and one due any moment and are trying to wash all his clothes and blankets and bedding and this is what I have to deal with.  Brown gunk after a washBrown gunk after a wash

 

Same... pathetic.Same... pathetic.

This is not cool...

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8 REPLIES 8
ChrisM
SuperStar
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That's not what we like to hear, @Ehnoex. Could we take the full model code of your washer please? You should be able to find this on the label somewhere near the top of the Washing Machine.

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Helms2021
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69CF55F2-76E7-44C9-B780-CE1A863BDAD9.jpeg

We too have this problem after only owning for 2 years. Absolutely disgusting.

5280B9EE-E109-4759-885F-03A622E41F8B.jpeg

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TessM
Mastermind
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Can you please both @Ehnoex and @Helms2021 provide us here with your model? Do you run cleaning cycles with lemon, vinegar, or any other product periodically on the machine? 

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Helms2021
First Poster
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My model number is WA50M7450AW/A4

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TessM
Mastermind
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When moisture or other residues (such as leftover detergent or other additives) is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. So I have found this guide that will show you how to take care of it.

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Helms2021
First Poster
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Thank you but I have done this many times and also have always followed the user manual. It is no coincidence that many users of this model are suffering from the same issue but Samsung’s only response is “try vinegar” or “try bleach”. None of these get into the deeper packed crevices where there is inches and inches of black mold packed in. Lord only knows what’s behind the parts I can’t get to. 

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TessM
Mastermind
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In this case, the next step would be arranging an engineer inspection. To do this please do reach Support. Find all their available contact details here. 

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Laura Libby
First Poster
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20240504_114939.jpg

  • I have a wa50m7450aw  and every few months I have black flakes. I run the clean cycle at least once a month and  I've used vinegar , baking soda. This machine should be recalled as under the agitator has crevices that collect gunk. I don't use laundry softener.  Taking apart to clean every few months when 2 adults live in the house is not acceptable.  I replaced the drain pump because so much sludge burnt it out
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