NO SOUND ON FAMILY HUB DUE TO TURNING OFF ON OLD APP.

[kajja]

I got sick off my fridge making noise every time someone went in it, so I turned off all of the sounds via the Samsung Family Hub app.  Fast forward a while and the app doesn't work, there's a new app that doesn't talk to my fridge, and I have no sound... can anyone help me?

[ChrisM]

Hi @kajja 

Could we take the full model code of your Fridge please? You can find this on a label on the inside of the door.

[kajja]

SRF630BFH2

thank you

[ChrisM]

Have you tried unplugging the Fridge Freezer for a short while before plugging back in again? Also, have a look at the following useful link from our friends in Australia regarding the notifications of your Fridge Freezer: https://www.samsung.com/au/support/apps-services/enable-disable-smartthings-notifications/

[Jesus Hinojosa]

I got the same problem and I have done all that even a Samsung tech can’t figure it out. The sad thing is that Alex can hear I just don’t have any sound and both speakers have been checked

[KholaI]

Hey @Jesus Hinojosa 

Could you confirm the full model number of your fridge for me, as well as confirming the troubleshooting steps you've taken so far? 

[Jesus Hinojosa]

RF23M8570SR/AA I’ve tried everything unplugged it, reset it turned it off and on. A Samsung tech came out and couldn’t figure it out. I spoke on the phone with a Tech and did all the troubleshooting and no luck

[KholaI]

Apologies for the delayed response, @Jesus Hinojosa !

This doesn't seem to be a UK model, so I'm limited in the help I can provide. Though, you did mention a Samsung Technician inspected the appliance. Was the speaker working during the inspection?