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Hotblast and micro

(Topic created on: 12-03-2021 02:14 PM)
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Juliaanderson
First Poster
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I have just tried to cook a jacket potato using the hotblast  micro combination. I set the micro to 600w and  the hotblast temperature to 200. shortly after starting to cook the oven started to arc. I was using the low rack and upon inspection  it had been burned black in the centre. i tried cooking the potato directly on the rack and also  on a plate, the same thing happened.

After lowering the micro wattage the arcing stopped but the potato was over cooked and not crispy.

Is there a maximum temperature that this setting can be used on.

 

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2 REPLIES 2
Shazzkid
Troubleshooter
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There should be no arcing at all, that indicates a breakdown in the insulation, get an engineer round.
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AndrewL
Moderator
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@Juliaanderson: I'm really sorry to hear that you have experienced this issue. We take matters such as this very seriously, therefore I would like to arrange to pass your details to our Product Liaison Team, who will reach out to you as soon as possible to assist you further. With this in mind please send a Private Message to our Sam_UK page with further details of your query, including the model number and serial number of the device, your full address, email address and contact telephone number, and we will be on hand to make the necessary arrangements for you. Details on how to send a message to Sam_UK can be found via the link below.

 https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk on 0333 000 0333, or via Facebook or Twitter, and we will be able to assist you from there. Please accept our apologies for any inconvenience this may cause you. 

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