@Florence Starkey: If you are based in the UK then I recommend reaching out to one of our Service Centres, to arrange for an engineer to inspect the device. To find your nearest one, please follow the link below, select Home Appliances > Refrigerator, and enter your post code.
https://www.samsung.com/uk/support/service-centre/
If you are in the Republic of Ireland, follow the same steps via the link below.
