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Original topic:

Fridge/freezer standard, bottom drawer of freezer ice building up

(Topic created on: 09-11-2023 10:03 AM)
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Catt78
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A year ago i bought this fridge/freezer with water dispenser, a basic fridge as our space is limited 
The fridge seats 2 inches from the surrounding areas and is locate just out the kitchen. 
About 6 months ago , summer time, fridge started to leak from the bottom drawer and lots of ice is building up ,every week a layer of 1inch i need to remove. 
Also some products such as eggs started to freeze inside the fridge(not freezer of course) 
Anybody knows if there is something i should do? 
Samsung gives you only rubbish advice in order to claim warranty 
Thank you 
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AndrewL
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@Catt78: I'm sorry to hear that you have encountered these issues. At this stage, please confirm the model number of your fridge freezer, as this will be help me to provide accurate troubleshooting assistance. 

Were you able to verify the source of the leak in the refrigerator? what temperature do you currently have it set to, and have you tried raising the temperature to see if this helps?

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Catt78
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Thank you for taking your time in assisting me.
In summer, the freezer was at -23 and the fridge at 1°C. That was the time when eggs started to freeze and some yoghurt, the leak was the same. After that i set the temperature to -21 for freezer and 2 for fridge,no difference, still ice are forming and i get also some water where the hinge is, outside the fridge door.
I attached some photos with model number and where the leak is (bottom drawer of the freezer)20231109_183451_1000015305_1699555574.jpg

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AndrewL
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@Catt78: Please be aware that I have removed the image you included which contained your model number, as it also contained the serial number, which should be classed as personal data. The model number is RB31FDRNDSA. 

Where is your fridge freezer currently located i.e. is it in a location where the temperature can drop below freezing? The default temperature for the fridge should be 3 degrees Celsius, therefore you may wish to try settings the temperature to the default, or maybe slightly higher, if you're finding that items are freezing at the current temperature. If you have the CoolSelect Zone feature enabled, then try disabling this option to see if this helps. 

The leak is a difficult one to diagnose from this position, therefore I recommend heading to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch with our Support Team, where an advisor will be able to arrange for the fridge freezer to be inspected by an authorised Samsung engineer. 

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