Broken Washing machine , but it has 10 year digital inverter warranty

[kavitha]

Hello,

I have bought the washing machine on 2015 Dec from John Lewis with a 2-year standard warranty from the shop. I have lost the original bill, but I got the letter from John Lewis to renew the warranty for the washing machine. 

Now my machine is broken, as the drum is not spinning.  I have got a 10-year digital inverter warranty.  I checked with John Lewis, they asked me to check with Samsung. Is it possible to replace the washing machine without paying penny? Could you please advise on this?

Note: I lost my receipt, but I got a letter from John Lewis dated 2017 Dec to extend the warranty.

model: WD90J6410AW/EU

Thank you.

[xSteveuk]

Hi,
You would need to contact support
https://www.samsung.com/uk/support/contact/
And explain the issue
To see if they can help

[kavitha]

I contacted the support team, but they did the trouble shooting, but it is no use, and they have given to contact the shop, which is located near to my place. But for them, I have to pay 108 pound for charge. so, I opened the machine myself using the you tube , as there are plenty of vidoes, which helped me lot.