17-04-2024 09:42 AM
Our washing machine is pausing itself after a few minutes of the cycle and won’t continue the cycle. The drum seems a bit tight to spin when there are no clothes in there. Filter is clean. What could be the problem?
17-04-2024 12:12 PM - last edited 17-04-2024 12:13 PM
hello if drum has resistance when turning then it might be stopping to not cause damage to either motor or drum .
is your washing machine an internet connected model? - if it is then download the smarthings app to your mobile phone and there is a diagnostics check inside the app that tests certain components of your machine - try that first and see if it reports everything is OK.
19-04-2024 03:45 PM
Does this happen on all cycles? If so, try using the machine with an empty load. Does the same thing happen?
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