Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

ZFOLD4 - Goes PIP, main screen dies

(Topic created on: 13-03-2024 12:30 PM)
806 Views
Obsydian
Samsung Members Star ★
Options

While I was typing a message yesterday with my screen unfolded, a sharp PIP sound came from the device and then it appeared to die, after screen taps, buttons presses I realised I was still connected to my car via Bluetooth, after a few attempts to connect to the car with a USB C cable finally the front screen came to life, but as soon as I unfold screens go dead.

I then started to run the Diagnostic tools that came up with so many errors, even wifi, bt all dead.

I decided to transfer everything to a spare ZFlip3, leaving the ZFold4 screen closed, after a few hours it was all done via USB C cable.

After a few attempts, the same with the ZFold4, even when the PIP sounded again, I decided to book in for repair and wiped the device, but the issue remained.

I learnt this time to just leave the transfer process alone and resist interfering to speed things up, as it resulted in nearly everything as before, except of course quite a few logins.

Managed to catch the error in a video, just hoping the Repair Centre are better than when my ZFold3 had a similar fault (the main screen failed, and required a soft reset every time).

Hoping it is a loose ribbon cable easy fix.

WhatsApp Video 2024-03-13 at 12.13.42 PM.mp4
Video Player is loading.
Current Time 0:00
Duration 0:00
Loaded: 0%
Stream Type LIVE
Remaining Time 0:00
 
1x
    • Chapters
    • descriptions off, selected
    • captions off, selected
      (view in My Videos)

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      11 REPLIES 11
      ironass
      Black Belt 
      Options

      @Obsydian 

      "Hoping it is a loose ribbon cable easy fix."

      That would be my guess too... hopefully. 😁



      -----------------------------------------------------------------
      My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
      Franciemccool
      Pathfinder
      Options

      Mine did this to they had to replace the inside screen 

      Obsydian
      Samsung Members Star ★
      Options
      Hoping so really hating the Flip so small and I can't do slab phones anymore.

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      0 Likes
      Obsydian
      Samsung Members Star ★
      Options
      Thanks my friend, yes I suspect removing the screen means a no screen also and no doubt the ribbon cable.

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      JAMES4578
      Samsung Members Star ★★
      Options

      @Obsydian  yes may well be a loose ribbon cable, hopefully resolved to your satisfaction.

      I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


      Obsydian
      Samsung Members Star ★
      Options

      Phone just collected by DPD, receipt says it is en route to Likewize Repair - Phone and tablet repairs wherever you are

      Fingers crossed the Trust Pilot reviews are generally good.

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      0 Likes
      Obsydian
      Samsung Members Star ★
      Options

      Quick and VERY POSITIVE update so far, light years apart from the experience nearly 2 years ago with my ZFold3, TMT First was the repair centre for that, which was 8 weeks of tumbleweed, zero information during and after, the device returned with the same fault !!!

      LikeWize Repairs / Samsung are really on the ball, with quick pickup, and a regular step-by-step alert on the status 👏

      Obsydian_0-1710766751456.png

       

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      0 Likes
      Obsydian
      Samsung Members Star ★
      Options

      So I got a response back saying they discovered a scuff (minor and occurred 9 months ago) on the corner of the mobile, it has been determined that your device is not covered by Samsung Warranty due to impact damage.

      £320 please, whilst I have £369.36 on the upgrade program

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      0 Likes
      Obsydian
      Samsung Members Star ★
      Options

      I ended up very reluctantly paying the £340 to repair, on a positive note a super quick service, within a week hopefully door to door fixed and returned.

      The bad taste it has left though, is the first step that appears to be to get out of classifying it as a warranty repair, but beyond that for me why have all these fancy claims about how robust a device is to abuse and then say you accept none ???

      Note mine was a light scuff to the corner 9 months ago.

      Obsydian_0-1711022057483.png

       

      2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
      DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
      FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
      OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
      AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
      APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
      SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
      MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

      0 Likes