Z fold 4

[TadaLiubochka]

Hi qould like to ask I got a unique issue on my fold 4 after the update and I also tried searching about it on the internet and it seems like I'm the only one that has it, my z fold 4 dies if it produces any audio on the inner screen but if I use an earphone or speaker it doesn't.

[BandOfBrothers]

Hello @TadaLiubochka and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear your experiencing these issues with your phone 😔 

There is a diagnostic tool found in the Samsung Members App to see if that highlights anything. 

You may need to use a Samsung Service Centre https://www.samsung.com/uk/support/repair/ 

However before setting that up it might be beneficial to try the following troubleshooting steps. 

1. Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

3. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

4. Back up and Factory Reset as a last resort. When resetting the phone back up then don't use the actual back up itself,  but instead set it up manually. 

If i can be of any further help please don't hesitate to ask  😎 

[TadaLiubochka]

I did all of that and the problem still persist, also tried updating the device nice update but didn't really help tho

[anotheraccountg]

I am also experiencing the same issue in a US issued phone running on AT&T. Starting yesterday I have completely lost audio on the phone and the inner screen immediately goes black when any audio is played on an app.

I have tried forced resets, soft resets, cleared cache, safe mode and reverted the inner screen setting to mirror the apps shown on the small screen. All have not resolved my issue.

Within 15 minutes of the issue occurring a software update appeared on my phone. I applied the update and there was no change or improvement. It is very hard not to correlate the hardware issue with software changes. Does Samsung recognize what has occurred?

[Paradiseflame]

Same thing with my fold 4 all the issues you are experiencing happened with me.cant find a solution

[TadaLiubochka]

Right now when I restarted jt again after audio lost it doesn't turn on anymore just vibrates