13-09-2023 11:00 AM - last edited 13-09-2023 11:06 AM
I wanted to give samsung another chance after the inner screen cracked in the middle on my Fold 3 because I like to support innovative products as a consumer. However, unfortunately, I realised yesterday that this was a huge mistake. Yesterday, almost 8 months after I bought it, out of nowhere, my screen on the Fold 4 cracked in the middle.
Without any drop and external impact, I am reliving what I experienced in my fold 3 as déjà vu.
Since I use this phone for work and do not have another phone, I cannot send it to a service operation that will take about 10-15 days at best. The sad part is that Samsung support also stated that they cannot help me with this issue and that the only solution is to send it to service. Unfortunately, now I have to buy a new phone (definitely not Fold 5). It is very clear that a company that leaves its customers alone like this will soon lose its market share.
02-03-2024 12:49 PM