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Z Fold 4 Sudden breakage from the centre of the inner screen !!!Again!!!

(Topic created on: 13-09-2023 11:00 AM)
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Apprentice
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WhatsApp Görsel 2023-09-13 saat 11.26.02.jpgI wanted to give samsung another chance after the inner screen cracked in the middle on my Fold 3 because I like to support innovative products as a consumer. However, unfortunately, I realised yesterday that this was a huge mistake. Yesterday, almost 8 months after I bought it, out of nowhere, my screen on the Fold 4 cracked in the middle.
Without any drop and external impact, I am reliving what I experienced in my fold 3 as déjà vu.
Since I use this phone for work and do not have another phone, I cannot send it to a service operation that will take about 10-15 days at best. The sad part is that Samsung support also stated that they cannot help me with this issue and that the only solution is to send it to service. Unfortunately,  now I have to buy a new phone (definitely not Fold 5). It is very clear that a company that leaves its customers alone like this will soon lose its market share.

24 REPLIES 24
loubloub
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I have the z4 fold after 6 months from having it I couldn't open it fully flat, reported it to samsung, now the inner screen has a line in the middle and stopped functioning. According to samsung help centre the screen is not covered under warranty!!!!!???
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_-Alex-_
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Look down the right hand sidew of the bubbling its a crack underneath that screen protector they put on. This has happened to my device 3 times and my wifes 2 times now.


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_-Alex-_
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It's the nature of the foldable glass Silicone doesn't like bending the way they want it to and lab tests are great but unless the manufacturing process it spot on for the glass then a minor fault in the process will ruin a whole batch of the glass 

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aldela
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Just opened my samsung z fold 4 my folding screen has damaged think it is the hinge may have caused this .as it is not smooth when opening .only had ir about 15 months .
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Randy Furse
Journeyman
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It seems that is definitely the screen protector delaminating. Mine did the same thing after about a year. I removed the screen protector after reading somewhere it would still work fine - and it did - for about another year, then the phone became unresponsive while it was unfolded. Ufix charged about $600 to replace the inner screen and apply screen protectors to the main, inner screen and the external cover screen. That was 6-9 months ago and the phone has been fine. You could probably just have them remove the screen protector, clean it and have them apply a new protector all-in for around a $100 and save yourself the $500 cost to replace the screen. They will gaurantee it, too. Good luck.

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