13-09-2023 11:00 AM - last edited 13-09-2023 11:06 AM
I wanted to give samsung another chance after the inner screen cracked in the middle on my Fold 3 because I like to support innovative products as a consumer. However, unfortunately, I realised yesterday that this was a huge mistake. Yesterday, almost 8 months after I bought it, out of nowhere, my screen on the Fold 4 cracked in the middle.
Without any drop and external impact, I am reliving what I experienced in my fold 3 as déjà vu.
Since I use this phone for work and do not have another phone, I cannot send it to a service operation that will take about 10-15 days at best. The sad part is that Samsung support also stated that they cannot help me with this issue and that the only solution is to send it to service. Unfortunately, now I have to buy a new phone (definitely not Fold 5). It is very clear that a company that leaves its customers alone like this will soon lose its market share.
13-09-2023 01:21 PM in
Sorry to hear, but just to check as it looks more like the screen protector not a cracked screen. A pain but it can DIY be replaced, Whitestone is a great alternative.
13-09-2023 05:48 PM in
I think Protector bubbling , but still the same awful 15-day service period, if the flagship phones are produced so poorly and no lessons have been learnt from the fold 3, I think samsung should replace the phone with a new one immediately.
13-09-2023 05:57 PM in
13-09-2023 11:48 PM in
When I had the same problem with Fold 3, almost all the parts in the phone up to the battery were changed by the service during the repair process and this took 2 weeks, only the screen protector cannot be changed due to its structure, thanks for your advice anyway
13-09-2023 11:50 PM in
When I had the same problem with Fold 3, almost all the parts in the phone up to the battery were changed by the service during the repair process and this took 2 weeks, only the screen protector cannot be changed due to its structure, thanks for your advice anyway.
14-09-2023 06:51 AM in