I’ve had my phone for 18 months, and suddenly a black circle appeared on the inner screen at the top centre, resembling the camera dot on the front screen. Shortly after, I noticed the inner screen was peeling away in the middle of the fold.
I took it to a Samsung repair centre, as the phone is still under warranty. However, after inspection, I was told the damage was due to dropping the phone, which voided the warranty. I was then informed I would have to pay for repairs or a screen replacement.
It’s incredibly frustrating that Samsung can dismiss warranty claims so easily. If their warranty is this flimsy, it’s barely worth the paper it’s written on. Does a company generating billions in revenue really need to cut corners on customer service and product accountability?
This experience has been enough to put me off ever buying another Samsung product, whether it’s a phone, smartwatch, TV, or anything else. It’s clear Samsung no longer prioritises its loyal customers.
