Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

RESOLVED Some notification sounds not working while phone locked

(Topic created on: yesterday)
43 Views
yonelson
First Poster
Options

Since recently, my fold 6 is not making notification sounds while the phone is locked.  This is happening for apps like Google Messages, Life360, Ring, to name but a few.  The notification is on the lock screen when I 'wake up' the phone, but no notification sound.  I have checked all the settings I could, it is not on DND, these apps are not in sleep or deep sleep, etc.  It is not volume, as the notification is loud and clear as soon as I unlock the phone.  Duo (for MFA) doesn't have the issue, as I get the sound and vibration when that push notification arrives.

I have a Galaxy watch, and that vibrates when the notification happens, but nothing happens on the phone.

EDIT:

I have, after a bit of testing, worked out that somehow the mute notifications on phone if received on watch setting was enabled.  Issue resolved.

1 REPLY 1
ChrisB_
Moderator
Moderator
Options

Hi there, @yonelson. Welcome to the Samsung UK & Ireland Community. 

I'm glad you managed to fix your notification issue, and thank you for including the steps you took in order to resolve it. This will be helpful for other users who may have the same query in the future. 🙂

0 Likes