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Software update fix?

(Topic created on: Friday)
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raider1989
Apprentice
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Since my phone updated to the UI 7.0 a few weeks ago my phone hasnt been able to charge through cable. I have also seen many others complaining about this issue. I have tried previous suggestions. Please help.
4 REPLIES 4
Glenntech
Samsung Members Star ★★
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Previous suggestions. Which ones?
Have you tried using the cable that came with the phone?
Which charger are you using?
How old is the phone/Which phone?
Other than making sure the charging port is clean and the cable you use is clean and undamaged in the connecting part.
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raider1989
Apprentice
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Clearing cache, safe mode, putting charger in just before it turns on. Using the cable it came with and an official plug, as well as trying different sockets. It is charging other devices.
Z fold 6 only had for a year.
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Glenntech
Samsung Members Star ★★
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In the support section on the Members App
There is a diagnostic section
There in there is a test for cable charging.
Try this and see what it says.
Otherwise will probably be looking at getting the phone inspected to see what is needed to fix it.
Will need to go through Samsung Customer Support to book it in
Masid
Pathfinder
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I depends on cable. I tried to charge my phone (with UI7 and UI8 software), phone show charging for a few seconds and then stopped charging. Then I changed cable (Samsung Cable) and phone started charging. I think it's UI7 which is denying charging with uncertified cables.
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