Sounds and Audio not working after software update.

[Aided]

Kindly assist. I updated my ZFold 4 this morning and since lost all audio. I cant listen to music, videos and cant even make calls. I tried my phone speaker as well as my earbuds. Nothing is working

[Obsydian]

Assuming you have the Samsung Members app installed, if so try the diagnostic tests.

[Aided]

I did. All other app works fine except the sounds and mic

[Obsydian]

Hmm... maybe try a factory reset, if not call Samsung Technical Support.

[Aided]

Thanks. Will try Factory reset first

[F Thaver]

Got the same problems after a software update on 10th September. Got remote support, they tried everything and told me to go to a customer service centre and their final advice was a factory reset. I performed a factory reset and it still does not work. What do I do?

[F Thaver]

.

[Aided]

I performed a Factory reset as well and it failed.
I drained the battery completely. Charged fully before tunning the phone back on and it worked

[Obsydian]

Where did you buy the device from and what advice did you get from the remote Samsung support

[Aided]

Bought it directly from Samsung store online.
Remote Samsung store advised I contact Samsung twitter of facebook which i did. The social media guys advise I book a pick up repair and my phone was meant to be picked up tomorrow. I trying to cancel the repair pickup order