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Original topic:

Sounds and Audio not working after software update.

(Topic created on: 12-09-2023 04:31 PM)
Aided
Apprentice
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Kindly assist. I updated my ZFold 4 this morning and since lost all audio. I cant listen to music, videos and cant even make calls. I tried my phone speaker as well as my earbuds. Nothing is working
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15 REPLIES 15
Obsydian
Big Cheese
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Assuming you have the Samsung Members app installed, if so try the diagnostic tests.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
Aided
Apprentice
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I did. All other app works fine except the sounds and mic
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Obsydian
Big Cheese
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Hmm... maybe try a factory reset, if not call Samsung Technical Support.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Aided
Apprentice
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Thanks. Will try Factory reset first
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F Thaver
First Poster
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Got the same problems after a software update on 10th September. Got remote support, they tried everything and told me to go to a customer service centre and their final advice was a factory reset. I performed a factory reset and it still does not work. What do I do?

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F Thaver
First Poster
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.

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Aided
Apprentice
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I performed a Factory reset as well and it failed.
I drained the battery completely. Charged fully before tunning the phone back on and it worked
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Obsydian
Big Cheese
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Where did you buy the device from and what advice did you get from the remote Samsung support
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Aided
Apprentice
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Bought it directly from Samsung store online.
Remote Samsung store advised I contact Samsung twitter of facebook which i did. The social media guys advise I book a pick up repair and my phone was meant to be picked up tomorrow. I trying to cancel the repair pickup order
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