z Flippin phone died in less than 2 days

[Zflip]

Got 2 z flips Friday 20/11/2020 at about  16h30.

Put phone on charge and updated software as required. My fiance used hers on Saturday a bit, then Sunday when we were home she finally was busy setting everything up. Phone was on 8% when she put it on charge.

Sunday 11h42

Phone was just over 40% when it switched off. Both screens dead, no response after unplugging and re-inserting charger.

Took it to the store, who says there is a "not visible" scratch cause we put the cover (which was in the box) on. They not willing to accept as Out of Box Failure (within 7 days). 

Told them I want a new device as that one is roasted!!! They told me to see what Samsung say. (still awaiting feedback)

I checked on phone info samsung app which states its a refurbished phone!! This was sold to me by Vodacom as a brand new device. NO MENTION OF REFURBISHED!!!

Avoid these phones. Really not worth it!

[BandOfBrothers]

I'd say avoid the company you've purchased the phone from as their customer services seem lacking and if a phone is refurbished it should be sold as so.

Check the selling laws in your country and the small print on that companies pages.

" They told me to see what Samsung say. ”

It's them that should be supporting you as the seller of the phone.

In the UK where I am It's the seller of the phone that applies the manufacturers warranty and have a Duty of Care to provide support.

Samsung may tell you to communicate with that company as that company supplied the phone not them.

I wish you all the best with this @Zflip