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Original topic:

Wifi switching off itself

(Topic created on: 15-07-2022 08:37 AM)
7323 Views
Flookyk
Explorer
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Has anyone else had problems with their Zfold 3 or other samsung phones since the 1st July Security Update?

Once this was installed my Zfold 3 has been switching off the Wifi itself, sometimes when I had been using it and other times once I closed it and the screen switched off.

I even tried to do a factory reset on it and it still did the same, even as far as it would not then switch the wifi back on at all.

I sent it away to get repaired but Samsung Care returened it yesterday saying they could find nothing wrong so I restored the data/ apps to it and it has started happening again, both in normal mode and in Safe Mode.

47 REPLIES 47
StrongHand
Student
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Hi, today I having with all same issue above. User of Samsung Z Fold 3 until yesterday 13 June 2023, updated to UI 5.1 from UI 5.0, then my wifi wont turn on anymore. Though I have samsung care till March 2024. But that is not the solution here if a lot user experiencing same issue then samsung need to do something right . Just saying.

SasamiPie
Pioneer
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@AntS Are we going to get any update to this escalation or should I just blacklist Samsung products for the rest of my life? I went on Samsung Members and found an article saying that Samsung is committed to quality~ XD They're committed to the appearance of quality. Then, when it breaks, they tell you to trade the expensive device you purchased a year ago in exchange a discount on this next expensive device we want you to buy!

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AntS
Moderator
Moderator
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@SasamiPie , No updates on the escalation as of yet -- aside from that HQ are still investigating.

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SasamiPie
Pioneer
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Any updates?

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PaulM1
Moderator
Moderator
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We don't have any updates to provide at this time, @SasamiPie, but we'll certainly notify you as soon as we do.

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SasamiPie
Pioneer
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@AntS @PaulM1 Any update? I just emailed the CEO's office with the link below, and I just wanted to be able to give them as much information as possible when I get a reply back. Also, I will be referencing the mods that I spoke to about this issue.

https://www.samsung.com/us/support/contact/email-the-ceo/

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AntS
Moderator
Moderator
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Hi @SasamiPie , No change in the situation as of yet. I've sent a chase-up email on our side.

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NeedyGW
First Poster
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I have the same issue, but if you fold the phone and restart it, the WiFi will work fine. As soon as you open/unfold it the WiFi will stop working. I read somewhere that there is a connector/belt cable within the folding part which may have gotten loose and it's causing the issue. Unfortunately I'm out of warranty so I can't send it off. Hopefully this will help
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