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Original topic:

Wifi switching off itself

(Topic created on: 15-07-2022 08:37 AM)
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Flookyk
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Has anyone else had problems with their Zfold 3 or other samsung phones since the 1st July Security Update?

Once this was installed my Zfold 3 has been switching off the Wifi itself, sometimes when I had been using it and other times once I closed it and the screen switched off.

I even tried to do a factory reset on it and it still did the same, even as far as it would not then switch the wifi back on at all.

I sent it away to get repaired but Samsung Care returened it yesterday saying they could find nothing wrong so I restored the data/ apps to it and it has started happening again, both in normal mode and in Safe Mode.

47 REPLIES 47
SasamiPie
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ONE of these moderators HAS to be a supervisor, and I'm just going to keep tagging mods until I get one.

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SasamiPie
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@Cassidy007 Do you work for Samsung? Because we need help~

Edit: I see that you don't work for them.... I didn't know what a "Samsung Members Star" was. However, in order to BE one, you're supposed to be an expert of sorts, right? I'm not getting help from the company directly... Could you still maybe help?

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SasamiPie
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So far, these are the other instances of this specific tech issue that I've found:

  1. Samsung s21 5g turn on wifi automatically is greyed out and not working - Samsung Community
  2. Solved: Samsung J5 2016 Wifi problem - Samsung Community
  3. Wifi won't switch on without a restart - Samsung Community
  4. Samsung Galaxy Tab S SM-T805 Wifi Stopped Working - Samsung Community

    PS: I would truly refer a resolution to this rather than having to open up a lawsuit to resolve it; it's affecting a lot of people.
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Cassidy007
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Hi @SasamiPie ,

I don't work for Samsung and my expertise is in Photography...

 

@Flookyk  The thing i always say to my friend is : Don't restore any applications after a factory reset....NEVER...

IF you want to restore them absolutely, go one by one and check if your device is ok after each restored application....but like i told you, restoring applications is the baddiest thing to doif you want troubles...you're better to re-install them one by one...this is what i do.

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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Flookyk
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@Cassidy007.. Samsung UK replaced miy ZFold3 last October and since then I restored all the applications I had on my faulty one... it has worked no problem since then.
My only theory is that Samsung had a number of faulty batches.
Samsung Customer services was as much use as a chocolate fireguard.. the only solution for my was to go right the top of management in the UK ans write to the UK CEO.
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AntS
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Hi @SasamiPie,  Just a post to let you know that we’ve escalated this at our side – and included in that that you've hit a roadblock and the advice given so far hasn’t successfully resolved the issue for you and others. Any updates we get on that escalation we’ll pass on to you (and of course others on the Community here), and hopefully we can help get it sorted for you guys.

SasamiPie
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THANK GOD!!!!! I APPRECIATE YOU, @AntS !!! I got distracted doing parent stuff. I was totally going to go through the Samsung Community posts and continue to collect moderator tags to post here until SOMEONE helped us out. I thought it was a new issue, honestly. I used to work tech support for a cellphone company on TOP of having smart phones since they became mainstream (as someone who was born in the 90's, I grew up with all of this technology). I have NEVER experienced an issue like this with any other phone from any other company. However, according to the links I posted above, not only does it appear that this has been happening since 2017 on different phones but there's even an instance on a tablet!

I've also wired circuit boards in a previous job. Either this is caused by faulty wifi chips/cards from one of your distributors, this is a critical software error that's gone unnoticed for a long time (partially due to the push to upgrade at every turn), or this is an intentional software error as part of a convoluted effort to influence people to upgrade without making it obvious that Samsung is causing the defect. After seeing posts from 2017, I was starting to really believe it was, in fact, intentional-- especially after Apple pushed updates to slow their older phones down so that people would upgrade a few years ago. The difference between Apple and Samsung is that Apple is a cult whereas people come to Samsung specifically due to the QUALITY of their products. If you guys need my IMEI or anything, send me a PM~ I'll do anything I can do to assist.

Also, the issue with the J5 in the link below, which was not solved as the text in the hyperlink suggests, was a 2016 model having this problem in 2017, one year after the phone came out. This in and of itself fits the pattern I've experienced with my own WIFI card burning out IMMEDIATELY after the UI 5.1 update, which happened to be pushed out 10 DAYS after my warranty ended, meaning that instead of Samsung giving me a new phone, I was told to upgrade it pay to have the problem fixed myself. This alone being a pattern, much you see with criminals, makes it seem very much intentional. Unfortunately, the one user that DID post about having it fixed was being asked to pay $500~, which is just under the amount I paid for my phone after trading the previous $1k phone in. It's not worth it to repair. I would have to pay to upgrade it again, I refuse to purchase a new phone every year, and I darn sure will not be forced to do it when I was happy with my phone up until the WIFI card died. I would rather get a $100 phone from LG or Motorola is that's the case. At least when THOSE die, it's most likely because the screen cracked or something, and I'll just buy a new one. I would rather spend $100 per year than $500-$1000 per year on a phone. If it has to be replaced that quickly, it's not a quality product in my opinion. My whole family is loyal to Samsung, too, but I'm about to tell my father, who is a chief warrant officer with enough money to just upgrade to the newest thing whenever, that the products aren't worth the price we have to pay for them.

Solved: Samsung J5 2016 Wifi problem - Samsung Community

PS: For reference, I have a Samsung S21 FE 5G. It's happening on the Fold3, Galaxy Tab S, and apparently, the J5 (as I already mentioned). So, it's truly a hardware defect that transcends model, for sure. Also, I was wondering, do they have a habit of trying to update the old phones to function like the new ones? If so, they're probably pushing the hardware past its capabilities.

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SasamiPie
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Sorry for the text wall. I'm just so very frustrated. I don't WANT to hate Samsung. I just want the company to keep their word on their commitment to quality. I hope you understand.

Also, as noted on page 2 of this:

Galaxy Z Fold | Z Flip
 

Yup. I cleared the cashe upon reboot, reset network connections, turned off intelligent wifi settings, factory reset my phone, and did the "Repair Apps" reboot option, which seemed to fix it for about 15 minutes. However, I've gone from wrestling with my wifi button to being 100% able unable to turn it on 99% of the time. Then, when it does turn on, it's back off a moment later.

 

Afterward the factory reset, it would work for a bit, but it kept turning on and off until it just wouldn't turn on anymore. During the card dying, I noticed that restarting the phone would temporarily cause the phone to reconnect successfully to a network for a short while. Now, it just says, "Turning on...", only to inevitably turn itself off.

Also, no other device in my house was having this issue. So, I'm confident that it is not my home internet connection. I can't even run a test on the wifi, because in order for someone to TEST their wifi, it must be turned on.

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SasamiPie
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However.... I think I made an account on the wrong Samsung community website as I am in the United States. I hope that this doesn't prevent me from getting assistance, because I'm about to lose my mind.

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Mary444
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Well, if you did not mean to be on this site, then I think a whole lot of USA based customers are on the wrong site as well.
Don't let anyone keep making you jump through technical hoops.  There is no troubleshooting remedy.  THIS IS A KNOWN SAMSUNG DEFECT, pure and clear.  Knowing this, Samsung needs to repair or replace.  Preferably replace as I wouldn't trust this defect returning on the same phone.  

 

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