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Trade in Question

(Topic created on: 18-12-2022 08:21 PM)
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Jacksie
First Poster
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Tried to talk to samsung chat but sat for 30 min with the typing bubble so I'm trying here. 

 

I bought the Samsung flip4 during their holiday deal with increased trade in value. Decided to trade in a gear s3 and my old phone. 

 

Flash forward, go figure I can't find my watch. So my two questions are these:

If I send just the phone will they accept it and only charge for the watch rebate? 

And- when i added the watch to the return it lowered the rebate my phone was giving me. If I only send the phone, will it go back up to the original rebate amount? It wasn't much (maybe $10-15) so I'm more curious than anything. 

 

Thanks for any advice

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CarlH
Moderator
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Hi @Jacksie. This is the UK/ EU Community. If you're based in the US, take a look at this link

BandOfBrothers
Samsung Members Star ★★
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Your really going to need to speak to your own region's Samsung Customer Support to see what they can do for you before you send any device in as a Trade-In.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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