Trade in Question

[Jacksie]

Tried to talk to samsung chat but sat for 30 min with the typing bubble so I'm trying here. 

I bought the Samsung flip4 during their holiday deal with increased trade in value. Decided to trade in a gear s3 and my old phone. 

Flash forward, go figure I can't find my watch. So my two questions are these:

If I send just the phone will they accept it and only charge for the watch rebate? 

And- when i added the watch to the return it lowered the rebate my phone was giving me. If I only send the phone, will it go back up to the original rebate amount? It wasn't much (maybe $10-15) so I'm more curious than anything. 

Thanks for any advice

[CarlH]

Hi @Jacksie. This is the UK/ EU Community. If you're based in the US, take a look at this link. 

[BandOfBrothers]

Your really going to need to speak to your own region's Samsung Customer Support to see what they can do for you before you send any device in as a Trade-In.

If I can be of any further help then please don't hesitate. Take care.  😎