@KoRyNnE
I also help on the Vodafone Uk Community Forum as a Community Champion and I can 💯 % advise you that Vodafone Cuatomer Services can place an imei bar on the phone as long as it's been used on their network.
It does not matter that the phone wasn't purchased directly from them.
I have seen quite a few threads on the Vodafone forum saying they've been told by a Vodafone agent that they cannot apply an imei bar because they didn't purchase the phone from them. This is wrong advice.
This is wrong advice from the VodafoneCustomer Services Agent.
Ask to be escalated to a higher level agent.
It's rare for Samsung to be able to apply an imei block unless the phone was purchased along side a trade in phone that then has not been sent as agreed, and the owner doesnot cover the initial reduction for the trade in phone.
This is why they probably do not have the option to send you anything.
Samsung Care+ should be able to see that the phone is barred kr they should be able to liaise with Samsung Customer Services.
However it's Vodafone Uk that should be applying the block.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
