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Original topic:

Terrible service for my ZFold3 under 1year old

(Topic created on: 16-09-2022 02:18 PM)
sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
So far it's been in with TMT uk for going on 3 weeks and all samsung can say is it will take another week or so before I get it back.  5 weeks to replace a screen protector. Shocking  and samsung don't care.

Lost my business on my next phone for sure
9 REPLIES 9
Members_ia2jSx3
First Poster
Options
Galaxy Z Fold | Z Flip

me too - never buying direct from samsung again

 

sensotronic
Journeyman
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Galaxy Z Fold | Z Flip
Shocking there lack of concern over so many complaints against TMT and that they refuse do anything. Also the Customer Service is poor beyond belief for a purchase of over £1500.
Obsydian
Troubleshooter
Options
Galaxy Z Fold | Z Flip
SamMobile - Samsung news: Unhappy foldable phone customers in Poland might sue Samsung.
https://www.sammobile.com/news/unhappy-foldable-phone-customers-poland-might-sue-samsung/
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
0 Likes
sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
The straw that broke the camels back. But look at Apple they had problems with the iPhone battery's and software but people flok to still buy them. Samsung will not do anything
0 Likes
sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
We live in a world of Greed and disposable tech why repair when you can replace without question
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sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
Just been told another 2weeks at minimum before I look to get back my phone. TmT backlog runs into 10k awaiting service repair phones and they Samsung could not offer any replacement or resolve to this as it was TMT responsibility.
0 Likes
BradPrit
First Poster
Options
Galaxy Z Fold | Z Flip
Have you got your phone back yet? Mines been with TMT since 7th September. Same issue, no news except they have a massive backlog !!
0 Likes
sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
Got it back 3rd October all that was replaced was the plastic screen protector.
sensotronic
Journeyman
Options
Galaxy Z Fold | Z Flip
No apology or contact it was being sent back it just arrived
0 Likes