15-09-2022 12:03 PM in
Hello, I am looking for some advice regarding a fault that has developed with the Galaxy Fold 3 following downloading the Android update earlier this week but has persisted since factory resets too.
When the device is charging, it seems to work fine. However when it is not charging the device only works when unfolded. When I try to start the device when folded and not charging, it gets to the Samsung logo when starting and then the screen goes black. When I start it unfolded, it works, but then folding the device turns it off (or at least seems to). I also get the pdp backup fail setup wizard error when I try to open the menu to do a hard reset.
This problem first occurred when I was installing the One UI update to Android 12 this week, but has continued following two factory resets. I am trying to arrange an device support appointment in a Samsung store, but none are available for more than a week so I am wondering if there's any advice this forum could provide. When I popped into a Samsung store, they indicated to me that they thought it might be a hardware problem that would require a screen replacement, but I don't see how that can be, as the device works well when plugged in. I would be grateful for any thoughts on how I might be able to fix this.
15-09-2022 04:01 PM in
16-09-2022 09:47 PM in
21-09-2022 11:58 AM in
This has been happening to me (in Canada) ever since the update rolled out on a regular basis. I doubt Samsung service will be able to do anything until they fix the software all they will do is factory reset your phone and it will start happening again. They need to fix it.