Samsung Glazy Fold 3 front screen not working - folding turns off device

rjohns16 · ‎15-09-2022

Hello, I am looking for some advice regarding a fault that has developed with the Galaxy Fold 3 following downloading the Android update earlier this week but has persisted since factory resets too.

When the device is charging, it seems to work fine. However when it is not charging the device only works when unfolded. When I try to start the device when folded and not charging, it gets to the Samsung logo when starting and then the screen goes black. When I start it unfolded, it works, but then folding the device turns it off (or at least seems to). I also get the pdp backup fail setup wizard error when I try to open the menu to do a hard reset.

This problem first occurred when I was installing the One UI update to Android 12 this week, but has continued following two factory resets. I am trying to arrange an device support appointment in a Samsung store, but none are available for more than a week so I am wondering if there's any advice this forum could provide. When I popped into a Samsung store, they indicated to me that they thought it might be a hardware problem that would require a screen replacement, but I don't see how that can be, as the device works well when plugged in. I would be grateful for any thoughts on how I might be able to fix this.

Thanks.

Obsydian · ‎15-09-2022

Had the same with my Fold3 and others here, nothing to do with software it's hardware, Samsung just won't admit it.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

Obsydian · ‎16-09-2022

SamMobile - Samsung news: Unhappy foldable phone customers in Poland might sue Samsung.
https://www.sammobile.com/news/unhappy-foldable-phone-customers-poland-might-sue-samsung/

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

ainsley83 · ‎20-09-2022

Mine started doing this yesterday straight after it updated

hayleyjayne · ‎20-09-2022

Mine has just started doing this only had it for 4months , anyone got anywhere with it ? Mines due to be sent off to samsung for testing

FreddyMac · ‎21-09-2022

This has been happening to me (in Canada) ever since the update rolled out on a regular basis. I doubt Samsung service will be able to do anything until they fix the software all they will do is factory reset your phone and it will start happening again. They need to fix it.

TyBoo · ‎19-10-2022

Mine just started doing the same after I've updated today. Any resolves to this?