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Samsung ZFold4 Dropped - Advice on claims and upgrading

(Topic created on: 04-06-2023 07:37 PM)
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Obsydian
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From a height of 2 metres whilst taking a photo, mobile is commando with a teardown skin, I managed to jump down and use my footie skills to minimise the drop to maybe 30cm.

Sadly even from such a pitiful height the bottom corner and back glass slightly shattered and the top right dented, the camera was fine, lots of fine scratches on the cover screen (protector).

I have the supposed super Samsung Plus protection via Assurant, but claim site is pretty useless allowing only one selection for area damaged.

Question, has anyone used this service and some actual experience?

So far I need to pay £150 excess and drop it off the Samsung.

My concern is my ZFOLD3 experience was via TMT First, a total disaster, no communication, no detail on timing (3 weeks eventually) and told nothing about what was repaired (cover screen kept switching off), finally told no fault found and the issue upon first boot up was still present.

Other question, I plan to upgrade to the ZFOLD5 in July, would they accept an item with such damage?


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Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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BandOfBrothers
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Hello @Obsydian 

I must admit I winced even looking at your attached pictures 😔 

Ouch.

I never have my phone naked just incase !

I don't use Samsung Care+ etc so can't comment I'm afraid. 

I have my phone's covered on my Household Contents Insurance.

As for trading in a phone there is a particular set of criteria for the phone to meet when being assessed by Samsung.

https://www.samsung.com/uk/trade-in/ 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Obsydian
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Thank-you, I checked not damaged is a pretty broad term.
I might buy a stop gap handset, as last time I gave my ZFold3 for repair I used an old iPhone 6s, it was ***** painful1685976153788_1685976153772_0.jpg
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Obsydian
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I think it was funny, as I quickly picked it up and put it in my pocket (the embarrassment 😳), when I checked it a little later, sure the people near me where confused with the teardown skin, probably thinking I smashed the whole rear and insides had spilled out 🤣

I got home, cleaned it, removed the skin, attached 3 cases one after another, in and end removed them all.

Commando is the way, but when you drop it 😭
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
Easty
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I had no issues using assurant to replace my folding screen that I dropped and damaged , they even replaced both batteries , it was back in about 10 days
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
Easty
Big Cheese
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I used their dpd collection service
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Obsydian
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10 days 😱
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Obsydian
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I am using an old carbon skin again, nut this time with a CLKR grip.

IMG-20230611-WA0000_1000025480_1686465185.jpg
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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