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Original topic:

Samsung Care+ total disappointment

(Topic created on: 02-06-2023 12:34 PM)
First Poster

Terrible service! 1800£ for a galaxy z fold 4 only to found that Samsung care+ has nothing to do with Samsung but it's just an insurance (Assurant) that you have to contact personally if you need a repair for your phone. Ridicolous! So you can't open a claim with Samsung but you have to contact them, wait days to assess the case (they take a day to respond to emails and they will ask you further details or photos), than pay the excess (115£) and then they will send a courier to collect the phone. 

The courier collected the phone and since than I haven't received any update from Samsung or Assurant. I contacted them and Assurant told me to contact Samsung. Which I did and they told me the phone is now under repair and they are waiting for a part and this could take up to 11 days. So far 9 days have passed since I opened the claim and I found this ridicolous. I asked Samsung for a replacement or refurbished phone and they said they can't and that I need to contact Assurant! Now Assurant will probably tell me that is Samsung who decide this.

Is this a premium service? How can you compare with Apple? I was willing to buy the fold 5 after I had the fold 2, 3 and 4 (and also many other Samsung products such as the galaxy book 3 pro 360) but I think I will buy another brand.

Samsung Members Star ★
Details would have been in the terms and conditions when you signed up for the Samsung Care +

You can always try booking an appointment with a participating Samsung Experience Store.

The Apple Care will be a third party insurance company as well.

All companies will deal with insurance claims in a different way. Some from experience are a lot more involved in trying to get a repair done.

As ever when you sign up to anything. Read carefully the terms and conditions, as all the information will be there in some form when you sign up
Samsung Members Star ★★

Customers always need to fully consider the cover   with  Tech company insurance (though it will be 3rd party ),  the implications and alternatives.  Samsung Care Plus only offers a pick up service ,the general options include Doorstep Repairs,pick up and in store.   perhaps the point that the op was trying to make was that they viewed Apple Care as a quicker service.  personally I have not made a claim with with either of them.

A bit more on Samsung Care plus here 


I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .

First Poster
Fine. The point is not tha Samsung lied to me (us) but that offers this poor customer service. Like you said every company will deal with insurance claims in a different way. The Samsung way is not a good one for such an expensive phone.