02-06-2023 12:34 PM in
Terrible service! 1800£ for a galaxy z fold 4 only to found that Samsung care+ has nothing to do with Samsung but it's just an insurance (Assurant) that you have to contact personally if you need a repair for your phone. Ridicolous! So you can't open a claim with Samsung but you have to contact them, wait days to assess the case (they take a day to respond to emails and they will ask you further details or photos), than pay the excess (115£) and then they will send a courier to collect the phone.
The courier collected the phone and since than I haven't received any update from Samsung or Assurant. I contacted them and Assurant told me to contact Samsung. Which I did and they told me the phone is now under repair and they are waiting for a part and this could take up to 11 days. So far 9 days have passed since I opened the claim and I found this ridicolous. I asked Samsung for a replacement or refurbished phone and they said they can't and that I need to contact Assurant! Now Assurant will probably tell me that is Samsung who decide this.
Is this a premium service? How can you compare with Apple? I was willing to buy the fold 5 after I had the fold 2, 3 and 4 (and also many other Samsung products such as the galaxy book 3 pro 360) but I think I will buy another brand.
02-06-2023 01:09 PM in
02-06-2023 02:22 PM in
Customers always need to fully consider the cover with Tech company insurance (though it will be 3rd party ), the implications and alternatives. Samsung Care Plus only offers a pick up service ,the general options include Doorstep Repairs,pick up and in store. perhaps the point that the op was trying to make was that they viewed Apple Care as a quicker service. personally I have not made a claim with with either of them.
A bit more on Samsung Care plus here https://www.androidpolice.com/what-is-samsung-care-plus/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
11-08-2023 04:45 AM in