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Screen protector coming off Flip 5

(Topic created on: 02-03-2024 03:29 PM)
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Members_mxk4oWM
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DSC_2287.JPG

 Barely 3 months in, this appeared today. No drops, no nothing. I'll take to a service center on Monday, but I do have one question. That free screen protector change policy. Is that worldwide or is it local? So far I haven't seen any info about it on Samsungs swedish website, so that's why I'm asking. And it's even more worrying that the place Samsung support told me to go to doesn't even have protector change in their pricelist. 

It's going to be a long 36 months if I have to deal with this 4 times/year  =/ 

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BandOfBrothers
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Your phobe is covered flr the screen protector change. The warranty is region specific. 

Will you let us know how you get on @Members_mxk4oWM 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Members_NeQnpSv
Apprentice
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I would be more worried as the bubble isn't on the edge  of the screen where air can get it if the screen protector lifts. That's more likely heat from the phone delaminating the protector. The heat will eventually affect the screen too over time. I would ask for complete replacement.

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stu73
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Had mine since launch and the protector has lifted at the hinge. It's been sent back to Samsung for repair! This is the 2nd repair as the charge port would not work out of the box! They have one more chance and if another problem happens I'm asking for a new phone..
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jss-1941
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Are there instructions somewhere for getting the super specialized screen protector for the zflip 5 replaced? Rumour is Samsung will do it. However, can't find how to get the ball rolling on this . Thanks

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Withsuchpoise
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I got mine on launch and my protector started coming off on the hinges last week and now it covers the middle of the screen over the fold. I paid $99 to Verizon to have a replacement sent to me next day instead of taking weeks with Samsung. So frustrated, this was exactly what I was worried about when I purchased this phone and they assured me that this wasn't an issue anymore.

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iSm0k3
Apprentice
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I bought mine yesterday and the same issue, every time I fold the phone, i hear crackling sounds which i believed the screen protector peeling off the whole length of the hinge.... so frustrated with this.... I will try to bring tomorrow to Samsung for this issue. or else Im thingking of using Mobile Outfitters screen protector.

Withsuchpoise
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This is happening the day after you bought it? I would definitely return it. It took a year before it started happening with mine. I found out that Samsung will replace the screen protector on the flip for free within the 1st year or for $20 after the first year because it's a common issue.

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iSm0k3
Apprentice
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Yes. Now remove already the protector. I can hear the cracking sound everytime i fold it. However tomorrow i will goto samsung fpr warranty claim

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Withsuchpoise
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You removed it? You can't remove it lol.

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