Screen not coming on when opening

[Jayvee999]

Has anyone had this problem?

My screen flickers then goes off when opened. I have to open and close it a few times before it turns on. It's not good and getting worse. I have sent an error report to Samsung about this 😕

Works fine apart from this but is worrying 

[Beth_S]

What troubleshooting steps have you been through? @Jayvee999 

[Jayvee999]

I have done a soft reset and still the same problem.

[BandOfBrothers]

Please also try > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

If that does not work a very last resort is to back up and factory reset.

A Samsung Service Centre can check out the phone too.

[Jayvee999]

Thank I will try this

[Jayvee999]

I have sent it back to Samsung for repair

[wrightywithaw]

Hi Jayvee999, I'm having this problem with my phone too. It's going in for repair tomorrow but I just wanted to see how you got along?

[Jayvee999]

They sent me a new phone out because they couldn't fix the issue. Just hope it doesn't happen again. Sounds like like a bit of a design flaw 😕

[cpollick]

I just started having the same problem

[cpollick]

I bought mine through Verizon. Did you buy your Samsung directly?