Samsung z fold 4 - turning itself off and freezing

[Daughterofchaos]

Has anyone else with this phone suddenly in the last 72hrs had issues with it turning itself off and freezing? All diagnostics have come.back fine and update was yesterday and it started before that. It's driving me nuts. It turns back on when I press the button but I can't be doing that all the time.

[BandOfBrothers]

Hello 👋 @Daughterofchaos and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Ireland members. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

Some good troubleshooting steps are >

1. Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

3. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 

[Daughterofchaos]

I cleared all cache and cookies yesterday when it first did this. It freezes then turns itself off.

[Daughterofchaos]

So today i discovered my phone isn't insured as I upgraded over the phone and they never renewed the insurance. The phone itself is still turning itself off but is freezing first and it happens when I open the phone up to use full screen. Because it's not insured, I have a horrible feeling it's going to cost me a lot of money to get repaired! Any ideas?