Samsung is lying to their customers about the durability of their product

[Flip phone 5]

Buyer beware of Samsung products. I made the mistake of buying a flip phone 3, 4 and 5. I was promised by Samsung that the next version of the phone would be more durable... 7 months later and next gen phone(flip 5) got the same famous crease in the middle. The crease is covered under warranty.  Samsung used my Samsung care + insurance to fix the crease. Now they want me to pay 99$ extra. They are holding my phone hostage till I pay. Samsung says that I have to pay because of physical damage (front screen made out of glass has a crack and there is a minute dent to the frame but that's all outside damage.) I been asking for proof showing me how the 2 are related to the bubble but Samsung cannot provide it. Meanwhile, I been using my iPhone 11 that after 5 years and a few drops later, it still works. Samsung will do anything to brainwash their customers into thinking their products will last and when it comes to their warranty, they will find an excuse to not honor it. How is this not against the law?... oh wait, there are several Class action lawsuits against Samsung for lying to their customers about the durability of their products. I tried to email the CEOs email but it took me to a case manager that lies(Erik T, very rude individual)) and he said he is the voice of the CEO and President of Samsung. I also tried to called( 818)7517590 to place a complaint but the person on the other line did not want to hear it and hung up on me and blocked my number(????). Ive never had to deal with a multimillion dollar company that treats theirs customers this way.

[AntS]

Hi @Flip phone 5 ,

Sorry to hear of your experience here. It's a little odd in my experience that you haven't been sent your phone back -- in the UK & Ireland the device is returned to a customer unrepaired if for any reason they refuse the repair quotation. Noticed that you used the '$' sign though. Which country are you based in? 

[DD2]

Sorry to read that. I encountered same issue after 18 month of usage with my z flip 4. Repair center pretends that I broke screen. And I received a picture of inner creen (front film was removed by them) it can be seen clearly that Crack came from inside. After 4 different message exchanges all customer service operators states the same answer "you break the phone, now you have to pay 30€ if you want it returned to you without repair or pay 400€ for a new screen... I live in Switzerland and I can only validate that this unacceptable behavior is global within Samsung in western countries. A real shame 

[CEODS]

Ants:  Today my 2 Years old S22 Ultra suddenly powered off and a boot loop started. I tried fixing the issue following Samsung community experiences, such as soft reset, cache clear and factory reset, I tried everything and problem does not went away. I visited my nearest Samsung Customer Service Center in Vasundhara Ghaziabad (India) and after few checks and failed software upgrade, Samsung customer care representative informed that Mother Board is short/died and need to replace it. Cost of replacement is so high that I can purchase a good smart phone within that price. I faced the same issue 4 years back with my Note Series - Mother Board Sudden Die within 2 Years. My Uses are non-gaming and are simple -email, chats, camera etc and both the time Phone Died within 2 Years - Such poor quality can not be expected from Samsung. I will never ever buy Samsung Phone Again for sure. 

Samsung should take premium buyers very seriously or else results will be negative sales only.

[Italian69l]

And tmobiles following right behind!

[veeva]

Exactly same thing happened with me. 1. "you dropped the phone, see the dent" 2. pay for new screen as I have caused physical damage. Real shame..........