Hello,
I've had this phone for 3 months and was quite disappointed to see that the screen got a bended mark on it.
When I contacted Samsung they offered me an inspection to see if they can repair it but they will "charge" me which I think it's unfair as I have never dropped the phone or anything like that!
This is Samsung answer:
The warranty on your device covers defects in materials and workmanship, and upon receipt of your device, it will be fully inspected in accordance with the terms of our warranty.
In the event that a fault on your device is found not to be a manufacturing defect, then the repair may be chargeable; examples of this may include evidence of the device not being used in accordance with the instruction manual, or external damage, which may affect the structural integrity of the device.
Where such cases occur, you will be provided an estimate to repair the device to the manufacturer's specification, returning it to a warrantable condition where appropriate.
Please note that it is not possible for our engineers to complete a partial repair to a specific area of your device if, for example, the device is cosmetically damaged. Quotations will be provided for the full cost of the repair of the whole device back to original specification.
