Samsung galaxy 4 screen doesnt fully open

Members_LG0eqna · ‎25-08-2023

My Samsung galaxy 4 is less than one years old and it now doesn't fully open, goes to about 175 degrees.

I have just taken it to the Samsung repair centre at the EE shop in bull ring Birmingham and been told that 'because they can see a scratch under the microscope which is not visible with the naked eye my phone is out of warranty ' they want £600 to repair.

I have taken good care of the phone and not dropped it or damaged it in any way, this is a total fob off and really poor customer service

#Samsung galaxy 4

Obsydian · ‎25-08-2023

As in ZFOLD?

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BandOfBrothers · ‎26-08-2023

The EE Shop you visited to have your phone assessed ~ was this a Samsung Authorised Repair Centre ?

If not then Contact Samsung directly instead of EE and ask them for support @Members_LG0eqna

If it was then contact SamsungCustomerServices to ask for the phone to be reassessed by another engineer.

https://www.samsung.com/uk/support/repair/

The 2 Year Limited Manufacturing Warranty would not apply for a free repair if the phone showed obvious accidental damage.

Samsungs policy is to bring the phone back to warranty standards and then effect a Repair and or if the damage evident is seen as a contributing factor to the current issue.

Normal wear and tear in my personal opinion should not include a scratch.

If Samsung remain resilient then look to possible insurance cover from Household Contents Insurance and or some Bank Accounts provide cover as a perk of the account.

If I can be of any further help then please don't hesitate. Take care. 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

hipwell · ‎26-08-2023

Had this with my fold 4, booked in for repair direct with samsung and they fixed it no questions asked, came back like brand spanking new. Just make sure you request it doesn't goto tmt first for repair (they will ask for money and say out of warranty) I requested mine went to wefix.