Hi @shann-Grace 👋
This can be software or hardware based.
If hardware based then a Samsung Service Centre will need to assess the phone.
https://www.samsung.com/uk/support/repair/
They may ask for proof of original sale.
Be aware if the phone shows any sign of aesthetic damage then they may see this as connected to the present issue and may charge a fee.
If mayve software then try >
1. a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
2. Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
3. Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
4. As a last resort back up and factory reset.
If you perform a forum search you may find existing threads with some further help or guidence within.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
