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Original topic:

New fold 3 is great but spoiled by a problem with the internal screen protector

(Topic created on: 31-08-2021 04:50 PM)
Shenarah
Explorer
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Galaxy Z Fold | Z Flip
I love my new Galaxy Fold 3 and it does feel very premium.  It is,  however,  spoiled by an issue where the internal screen protector doesn't seem to be adhering just above the quick launch in the top right of the screen.  It spoils the look.  What can I do about it? 

I took a photo but cannot post it here. ☹
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15 REPLIES 15
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

You should be able to add your photo by using the option at the top of the reply box.

If your pre fitted screen protector isn't adhered properly then please do have the phone swapped out.

Take a look at a YouTube un-boxing or review of the Samsung Fold³ to see what theirs is like @Shenarah 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Shenarah
Explorer
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Galaxy Z Fold | Z Flip
Ah OK. Missed that. Thank you. PXL_20210828_100341848~2_386.jpg
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

That doesn't look right going from the un-boxings I've viewed @Shenarah 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Glenntech
Big Cheese
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Galaxy Z Fold | Z Flip
Get in touch with your phone provider or whoever you got the phone with.
As your in your statuary two week returns period if your in the UK
It's only the screen protector by the look of it, so should be easy enough replace should you need a Samsung authorised repairer.
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J93
Explorer
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Galaxy Z Fold | Z Flip
I took my inner protector off ...much better
Shenarah
Explorer
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Galaxy Z Fold | Z Flip
Is it OK to do that? They say not to do it.
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J93
Explorer
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Galaxy Z Fold | Z Flip
They say it so you don't damage the device , aslong as your careful getting it off , it's much better completely off .Screenshot_20210831-124529_Samsung Internet_2715.jpg
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

@Shenarah 

 

You can remove it but personally I wouldn't recommend this because if you damage the screen by removing it then the manufacturer warranty is voided.

I'd have the phone swapped out. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Shenarah
Explorer
Options
Galaxy Z Fold | Z Flip
Will it stand up to the use of the S-Pen without the screen protector. I would rather avoid sending it back to get swapped as it took me ages to port from my old device. Which I no longer have so removing the protector sounds like a good option. I have seen others do it on YouTube.
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