Mic not working

[RNVD]

Just recently bought a zflip 6, straight out the box the mic at the bottom doesn't work 😕 so much for an anticipated product

[BandOfBrothers]

Hi @RNVD 👋 

Try a soft reboot by turning the phone Off and On. 

Please take a look at these Samsung Help Links. 

• How-to-troubleshoot-the-microphone-of-your-galaxy-phone-when-it-does-not-recognize-a-voice-well/ 
• What-to-do-if-your-microphone-or-speaker-is-not-working-properly/ 
• https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-the-microphone-of-your-galaxy-... 

Can you run the diagnostic tool found in your Samsung Members App to see if that highlights anything. 

Please consider going over to your dial pad and type in *#0*# and this will bring up a number of tests to try.

If the above does not help then unfortunately sometimes even with all the quality checks Samsung implements, some phone's can slip through. 

Please contact the merchant who provided the phone to request a swap.

If i can be of any further help please don't hesitate to ask  😎 

[RNVD]

Thank you so much for your reply, I bought it directly from Samsung, and tried everything including a factory reset, so I will definitly be looking at the swap option, thanks for your time 😊