Just received new fold 5, how do I claim free buds?

[Megalodon5]

I pre-ordered the new fold 5, along with the offer for free buds. Now that my phone has arrived, how do I claim said buds?

[PaulM1]

Congratulations on your new Z Fold5, @Megalodon5! I'm sure that you're going to love it! 😍

If you pre-ordered your phone from one of our participating retailers, then you can claim your free Buds2 Pro here:

https://samsungoffers.claims/sam/giftbuds2pro/en-GB/claim/get-started

If you have any questions at all, please let me know. 😊

[Megalodon5]

Where might I find my invoice number?

[PaulM1]

Hi, @Megalodon5. Depending on how and where you purchased your new Z Fold5, the invoice/receipt number will show on the physical receipt/invoice (if you pre-ordered in a retail store) or within the confirmation email (if you ordered online).

It's possible that an invoice or receipt will have been attached to the confirmation email; this might have been sent as a PDF document, and would include the information you require to submit your claim.

[SinNotSinful]

Thanks for the info, but where is this information? I don't believe I've seen it. Also, aren't we meant to get a discount on the starter kit?

[StargazerUK]

Where did order from?

[PaulM1]

Hi there, @SinNotSinful. The free Buds2 Pro offer was listed on the product pages when it was within the promotional window; as it was a limited-time offer (from 26th to 31st July), this is no longer showing on the product pages.

For the starter kit, this is still showing (as of this writing) and it includes a Slim S Pen Case and Super Fast Charging 25W Travel Adapter.

You just need to purchase from Samsung.com by 28/09/23. The discount is automatically applied to qualifying items in the basket. The £50 saving is based on Galaxy Z Fold5 Starter Kit - only available in Black and while stocks last.

[Megalodon5]

I preordained the phone on the 31st, but I didn't pay until the 4th. Does this mean I cannot claim the buds?

[mobailey]

I claimed my buds2 this morning without problem.  Start at https://samsungoffers.claims/sam/giftbuds2pro/en-GB/claim/get-started

I didn't have a Samsung Invoice to upload, so uploaded picture of packing slip that arrived in the box, and pics of order email.  Easy enough.

[SinNotSinful]

Hi. I ordered within the time frame (first day), but I expected and email of some sort, rather than having to remember it was on the product page (which some might not even see).