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Original topic:

Inner screen cracks

(Topic created on: 18-01-2022 10:38 AM)
nathanw0810
Journeyman
Options
Galaxy Z Fold | Z Flip
Has anybody had issues with the plastic protector on the inner screen developing cracks up the fold.
Noticed a couple the past few weeks with more emerging.

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20 REPLIES 20
xSteveuk
Maestro
Options
Galaxy Z Fold | Z Flip
Hi,
It's possible air under the plastic cover and as screen gets warm with usage causes it to bubble

You could try contacting support
https://www.samsung.com/uk/support/contact/
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AndrewL
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

@nathanw0810: As per the advice offered above by @xSteveuk, if you're concerned about the condition of your screen protector then I recommend reaching out to our Help Desk via the link below, and an advisor will be on hand to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

bluace
Voyager
Options
Galaxy Z Fold | Z Flip
Gosh how long have you had it?
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nathanw0810
Journeyman
Options
Galaxy Z Fold | Z Flip
August 2021
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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Mine is OK @nathanw0810

However if and when my tpu screen protector starts to fail on my Fold 3 which some can do on all models of phone, I plan to peel mine off and replace it with a Whitestone Dome Glass Screen protector.

Film type protectors are available too. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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nathanw0810
Journeyman
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Galaxy Z Fold | Z Flip
This is the one on the inner screen which I believe should not be removed.
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nathanw0810
Journeyman
Options
Galaxy Z Fold | Z Flip
Thanks for this.
This is the inner screen and I believe you should not remove it at all.
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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Hi @nathanw0810 

 

The inner screen protector can be removed on the Fold ³ which will not invalidate the 24 month manufacturers warranty.

The crux is that it has to be peeled away carefully as causing damage can invalidate the warranty. It's removed the same way as removing any factory fitted plastic tpu screen protector.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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nathanw0810
Journeyman
Options
Galaxy Z Fold | Z Flip
Just to confirm then this film just functions as a screen protector and the splits won't affect the actual screen.
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