Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Inner screen cracks

(Topic created on: 06-02-2022 01:41 PM)
11101 Views
nathanw0810
Journeyman
Options
Has anybody had issues with the plastic protector on the inner screen developing cracks up the fold.
Noticed a couple the past few weeks with more emerging.

image


image


image


0 Likes
22 REPLIES 22
xSteveuk
Mastermind
Options
Hi,
It's possible air under the plastic cover and as screen gets warm with usage causes it to bubble

You could try contacting support
https://www.samsung.com/uk/support/contact/
0 Likes
AndrewL
Moderator
Moderator
Options

@nathanw0810: As per the advice offered above by @xSteveuk, if you're concerned about the condition of your screen protector then I recommend reaching out to our Help Desk via the link below, and an advisor will be on hand to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

bluace
Voyager
Options
Gosh how long have you had it?
0 Likes
nathanw0810
Journeyman
Options
August 2021
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Mine is OK @nathanw0810

However if and when my tpu screen protector starts to fail on my Fold 3 which some can do on all models of phone, I plan to peel mine off and replace it with a Whitestone Dome Glass Screen protector.

Film type protectors are available too. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
nathanw0810
Journeyman
Options
This is the one on the inner screen which I believe should not be removed.
0 Likes
nathanw0810
Journeyman
Options
Thanks for this.
This is the inner screen and I believe you should not remove it at all.
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Hi @nathanw0810 

 

The inner screen protector can be removed on the Fold ³ which will not invalidate the 24 month manufacturers warranty.

The crux is that it has to be peeled away carefully as causing damage can invalidate the warranty. It's removed the same way as removing any factory fitted plastic tpu screen protector.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
nathanw0810
Journeyman
Options
Just to confirm then this film just functions as a screen protector and the splits won't affect the actual screen.
0 Likes