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Fold4 wifi not turning on

(Topic created on: 05-11-2024 04:49 PM)
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smull55
First Poster
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I had this issue earlier this spring and an update fixed it, however this time nothing I've tried has worked. I restarted it, I put it in safe mode and reset my wifi & bluetooth, still won't turn on in safe mode or normal. Short of doing a factory reset, not sure what else to do. I really don' want to do a factory reset, as a lot of people have indicated that didn't work either. This started happening before this latest update. I did the update hoping it would fix it, but it didn't make any difference. I'm going out of the country next week, and this couldn't happen at a worse time. I won't be able to use my phone without wifi. My bluetooth is working fine.

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BandOfBrothers
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Hello and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear of the Wi-Fi issues on your phone. 

You could try >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

https://eu.community.samsung.com/t5/other-galaxy-s-series/wifi-button-isn-t-working and I -cant-connect-to-wifi may help. 

I appreciate you don't want to try a factory reset however if a Samsung Service Centre assess the phone this would be one of the troubleshooting steps they'd start with. 

This may or may not help as your aware. 

In the interim you can send feedback via your Samsung Members App to Samsung directly. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "