It appears a few people have experienced some issues accessing the offers.
Personally I chose the YouTube Premium for 4 months.
Take a look at these recent threads as they may hold some assistance.
There are more via a forum search.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.
Hey @henrietta72 ,
Congrats on your new phone! You can claim the Starter pack if you got the phone from a participating retailer by following this link: https://2021.samsungpromotions.claims/starterkit/en-GB
For the watch, you will need to follow this other link: https://2021.samsungpromotions.claims/watch4/en-GB