fold glitch

[shan1300]

the fold on my main screen started glitching. it's gone away now but I was really confused because the actual screen is fine, so I don't know why it did that. I'm going to assume it'll happen again but I'd like to know of there's anyway I can stop it. 

[BandOfBrothers]

Hi @shan1300 

This could be as you say a glitch. 

Software issues can happen for a multitude of reasons. 

Let's go down the route that this was a one off but if it does happen again then look at the following troubleshooting steps. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
• Use the Samsung Diagnostic tool found in the Samsung Members App. 
• Factory Reset after a back up. 
• Let a Samsung Service Centre have hands on who can determine if this is a software or hardware issue. 

If I can be of any further help then please don't hesitate to ask.  😎 

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