02-04-2024 08:52 PM
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Can anyone help?
This morning when I opened my Samsung Galaxy Z Fold 4, it has black screen on the inside screen (the outer screen is still working).
Whilst turning it on and off, I have had a message that the UI app is not working. I dont know if this is connected.
I've followed various options suggested online: Cleared cache's; Restart using the power and volume button; I can't get to the UI app reboot from the instructions I've found. ANY SUGGESTIONS PLEASE?????
As an aside, and I dont know if this is connected, I cant get the screen flat when I open it anymore. I suspect sand has got into the central spine.
Thank-you to anyone who answers 🙏
04-04-2024 05:27 AM
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Hello @LilSwifty
If you believe sand has managed to get inside the phone causing the issue ,and stopping the hinge from working as it should, then your next stop would be to contact Samsung Support / arrange a Repair.
A Samsung Experience Store maybe be able to help in-house if you have one local to you.
They'll assess the phone and provide a Repair cost.
If you have to send the phone away then do take time and stamped photo's of the phone to shiw it's current aesthetic condition. And if the water indicator can be seen in the sim card tray then take one if that too.
Send the phone well packaged with adequate postal in-transit insurance.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
20-05-2024 04:38 PM
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05-01-2025 01:36 PM
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same from 3 days ago my when i open my phone / close it or more the screen its glitching out i never droped my phone or anything does not even have a screech on it is it a software update problem or is it dying im afraid to even close it
