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Original topic:

Fold 4 folding screen

(Topic created on: 23-08-2023 06:18 PM)
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gav4015
Apprentice
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So my fold is 14 months old and the protective fold screen cover got 2 air bubbles appear on the fold part of the screen, but before I could take it to Vodafone for advice the next day I opened the phone to find a black line down the fold part of the screen and nothing works.
Vodafone wont repair under their 2 year warranty (which I was told when buying would cover the screen) saying even though it is a known issue the screen is not part of the warranty. 
Has anyone gone to Samsung for a repair as I'm not paying £600 to repair a 14 month old phone .
Surely it's got to be a fault with the screen especially as I haven't been a heavy user, open around 4 times a day.
I'm a Samsung customer for all my phones, TVs, tablets, ear buds etc. But am now annoyed I didn't just keep with the s series phones I've never had a problem with.
Gavin
10 REPLIES 10
TechZilla1
Helping Hand
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Have you tried Samsung under warranty?
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Obsydian
Samsung Members Star ★
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I need to copy paste this, go back tell Vodafone under Section 75 of the Consumer Rights Act, they must repair free of charge or replace, assumes you have not damaged it.

If they refuse, submit a claim to small claims court, add costs for the hassle, they will loose.

Too many people believe thus industry invented period of warranty. UK law assumes upto 6 years.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
NSJ
Student
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As above they are completely correct ^^
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gav4015
Apprentice
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This was going to be my next move , was gonna call them tomorrow
gav4015
Apprentice
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They are saying the screen is not covered in the warranty
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Obsydian
Samsung Members Star ★
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Warranty is not a word UK law recognises, it is a term invented by industry

A useful link, https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Obsydian
Samsung Members Star ★
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In the words of Martin Lewis, Warranty: pretty irrelevant when it comes to the law."

https://www.moneysavingexpert.com/news/2023/02/martin-lewis-faulty-tech-warranty/
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Tirath
First Poster
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How did you get on as I have the same issue? Although my phone has been purchased via Samsung.
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gav4015
Apprentice
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Went through complaints with Vodafone and they don't want to know apart from as I've been a Vodafone customer for 23 years they would give me a credit of £25 to go against the repair cost of £600.56.
Told them that's an insult so now in contact with the Financial Ombudsman as I don't agree with there verdict.
2 year total warranty is not total cover it seems as only covers hardware and software so not total warranty as worded.
Vodafone wouldn't tell me how many fold 4 screens they are having issues with but did admit it is an known issue so told me to go to Samsung, my argument is that I bought the phone from them so they should be sorting the issue for me .
My nearest Samsung service centre is a 1.5 hours away 😬
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