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Original topic:

Flip z 3 randomly locks screen when in use

(Topic created on: 20-09-2022 05:56 PM)
Members_mjjmkFX
First Poster
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Galaxy Z Fold | Z Flip

Hi, Not sure if anyone has had this issue but my phone (only 10 months old) has started to randomly lock the screen when I'm using it. It's hard to predict and the forecast capture but the screen will go black and you'll have to push the side button a few times to unlock it. If you touch the screen it'll vibrate slightly but won't give you the option to put in your security pattern. 

I've made sure it's updated and also reset to factory settings as well as disabled bixby but nothing seems to stop it doing this. As I have to pay for this phone for another 2 and a bit years, I really would like it if someone could help me out if you've had any similar experiences as Vodafone were clueless. Any help would be greatly appreciated. Thanks so much all 

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

A factory reset is the last resort which should resolve most issues so unfortunately you can't do more than that.

Run a diagnostic via the Samsung Members App and if that does not throw up any issues then try the following >

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Try another factory reset but don't use any back up you've created. Instead set it up as a new phone and then see how it performs.

It's possible your back up maybe corrupted.

Finally you may need to let a Samsung Service Centre have hands on with the phone. 

I wish you all the best. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

Awes0me
First Poster
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Galaxy Z Fold | Z Flip

Got the exact same issue as you, it started 2 weeks ago... Haven't tried the factory reset yet -.-