I am a longtime Samsung customer. Ever since the galaxy phones have been on the market. I bought a Samsung Z Fold 4 about 3 months ago. Already the interior screen has cracked straight down the middle. I called Samsung but what a waste of time that was. I talked to 4 different people over the span of 1.25 hours. The only option they gave me was to send them my phone to look at it and they would determine the cause and then that would determine who pays for the repair. I explained to them that that wasn't an option that I needed my phone for work. They told me to find another phone too use while the process played out lol. obviously, I don't have another phone. I traded a perfectly good phone in for this piece of junk. I made an offer to them to send me the latest galaxy note in exchange for this junk fold 4 which is a downgrade, and I would not even ask for a credit for cost difference. I got nowhere. Samsung needs to be held to account for their negligence selling a phone they know is problematic. This phone should be pulled from shelves. anyone know a class action lawyer? This should be an easy win for consumers. I'll be filing a complaint with the BBB next
You may find family, friends or work colleagues may have a phone in a drawer at home that you can use while your phone is being assessed..
As said by @Glenntech this maybe the factory fitted screen protector that has delamination.
This can be peeled away carefully and either used without one kr some 3rd party companies sell replacement screen protectors.
The same happened with my Fold³
I wish you all the best.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
It's not the screen protector. U can see the Crack down the center under the screen protector. Interior screen does not work at all and samsung says the ONLY option is to send it to them. They won't send me a new one and I send this broken one back after I transfer everything. Ridiculous
Samsung is a multi-billion dollar corporation. I shouldn't have to ask around to borrow a phone because they have a faulty product. No reason they can't send me a phone and let me transfer everything and then just return the faulty phone to them. They should just stand behind their product and offer good customer service. I hope tesla launches a phone. I'm done with samsung
Same thing happened to my Zfold 4, after 2 months, center screen stopped working, visible crack in center screen and a bulge down a quarter of the screen from something internal, quality does not seem good for a 1800 usd phone