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FAULTY FOLD 4, BLANK SCREEN ON OPENING THE FOLD

(Topic created on: 17-09-2023 11:02 AM)
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Porus
Student
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Dear Samsung,

I stay in Egypt bought  a fold 4 from Dubai, was using happily with minor snags until yesterday. Suddenly the phone goes blank after a few minutes the front small screen starts working but if f i open the fold or if i unfold it again the front screen goes blank and middle is already blank. I saw a video of trying to restart the phone by pressing the low volume button and the start button for 20 seconds. Doing that the phone starts and even when unfolded the phone works but for a short while, then with a hissing sound stops. Am getting a serious software error and to reload the software. While on going to a Samsung service shop i am promptly told to change the internal display for a cost of around 600 USD. 

I am really disappointed in Samsung, i need to buy a new phone to repair this old phone because i cant do without a phone ?? Why make faulty phones ??  Why spoil your reputation ?? 

Shame

30 REPLIES 30
Shubha_99
Student
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So agree with your statement! My phone is only 18 months old and already giving issues.If Samsung cannot make good, lasting phones in such a super expensive category of phone it is really disappointing! I called the call centre and they said they will call back because the load was high.....BUT NO CALL BACK AT ALL!!

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