Dropped fold 4 can't create account with assurant

[T3LF]

I broke my inner screen when it got dropped but now trying to make a claim with assurant with Samsung care plus and it doesn't recognise my contract number and I can not see a contact number for them. Anyone has this issue?

[ChrisP88]

@T3LF We're sorry to hear about the issues you are experiencing here.

Please check the following link for some help getting to the right place for your insurance policy-

https://www.samsung.com/uk/offer/samsung-care-plus/#contactUs

[T3LF]

I have tried this but the issue is assurant doesn't recognise my account details

[ChrisP88]

Have you tried contacting them from the following page?-

https://claims.samsungcareplus.assurant.co.uk/pages/contact-us

[Priya_Khan]

Have you found the solution yet to your problem? I am also having the same issue, where I never recieved a contract number and my certificate apparently has a wrong Dob on it, so I can't make an assurant account.

[PPicca]

I am also having the same issue. How can not find my account by contract number nor my surname/DOB?

[T3LF]

Your date of birth would of been set to the date you placed the order

[PPicca]

The years only go up to 2005 unfortunately. I tried typing 2022 but it returns an incorrect DOB error. How was the service they provided? Did you got you Samsung Fold all sorted?

[T3LF]

Give them a call, that's how I got it fixed in the end

[PPicca]

Thanks for the advice. Glad you had your phone fixed. Will give them a call tomorrow morning.