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Original topic:

Camera keeps stopping

(Topic created on: 12-07-2023 10:39 AM)
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GuzziBoy
Voyager
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Hi, has anyone had a problem with the camera on the front screen and inside screen of the Z Fold 4. My camera sometimes just doesn't work and when I press the camera icon I get a blank screen with a pic of little white camera in middle. I have to clear app cache and data to bring it back again. I've tried all the usual, update software update app, turn on off etc etc as wellas the cache fix. But it keeps happening. I've only noticed it since the last update but wondered if anyone else has similar issues. Cheers
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2 REPLIES 2
Adrian_Kilgour
Pioneer
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I have a fold 4 and I haven't personally had those issues but I have seen a lot of people who have. Contact Samsung and see what they say.
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GuzziBoy
Voyager
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Well, my camera issues seems to be fixed. I contacted the support agents and they took me thru the normal tests, update software, safe mode and eventually factory reset, all to no avail. So it got sent to the service support centre. They took it apart, new batteries, full diagnostics etc received it back yesterday and it seems all is working perfectly. The process was seemless and I give it 9 out of 10. One thing though I love the way they take your phone away and then send you texts as well as phone calls to your mobile number. Good job I had an old Tab A6 with sim capability. It wouldn't fit in my back pocket though ha.
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